Refund Policy
We want you to be completely satisfied with MelodyCraft. This policy outlines our refund procedures and eligibility criteria for our AI music generation services.
We strive to provide fair and transparent refund policies for all our customers
Our Refund Commitment
7-Day Guarantee
New subscribers can request a full refund within 7 days
Quick Processing
Refunds processed within 5-10 business days
Original Payment Method
Refunds returned to your original payment source
Dedicated Support
Our team is here to help with any billing concerns
Eligible for Refund
You may be eligible for a refund in the following circumstances:
- Technical issues preventing service access that cannot be resolved
- Duplicate charges or billing errors
- Subscription cancellation within 7 days of initial purchase (new subscribers only)
- Service unavailability for extended periods (24+ hours)
- Significant feature changes that materially alter the service
Not Eligible for Refund
Refunds are generally not provided in the following situations:
- Requests made after 30 days from the date of purchase
- Dissatisfaction with AI-generated content quality (subjective preference)
- Unused credits or subscription time after the 7-day period
- Violation of our Terms of Service resulting in account suspension
- Failure to cancel subscription before renewal date
- Downloaded content that has been used commercially
How to Request a Refund
Submit Request
Contact our support team via email with your account details and reason for refund
Review Period
Our team will review your request within 3-5 business days
Resolution
You'll receive an email with our decision and next steps
Processing
Approved refunds are processed within 5-10 business days to your original payment method
Important Information
Partial Refunds: In some cases, we may offer partial refunds based on the amount of service used or time remaining on your subscription.
Credit Option: As an alternative to a refund, we may offer account credits that can be used for future purchases or subscription renewals.
Chargebacks: We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks may result in account suspension.
Processing Time: While we process refunds promptly, your bank or payment provider may take additional time (3-10 business days) to reflect the refund in your account.
Need Help With a Refund?
If you have questions about our refund policy or need assistance with a refund request, our support team is ready to help.